H&R Block

Reviews

• ★ ★ ★ ★ ★
  We've been having out taxes done here for years without any problems. The staff are always polite, courteous and efficient, the value is excellent. We'll be back!
  By doxie owner, September 06, 2017
• ★ ☆ ☆ ☆ ☆
  Don't waste your money. I have a job that sends me to multiple states and also have a side business. Between the two, taxes can be confusing and a bit overwhelming, so 3 years ago I decided to go to this business because of H&R block's guarantees. My initial thought was that the people who worked here were just as confused and overwhelmed as I was. However, after a couple appointments, we got all the numbers in and filed my return. The cost was almost $800 which seemed steep and I didn't feel very confident about how everything went, but I figured it was worth it because of the guarantees, and went back the following year with my W2 only. Without the business portion, this appointment was fast and easy but still ate up almost $800, and left me owing $1000. This year I called to make an appointment and was VERY clear that I would need a 2 to 3 hr slot because I had a side business again. They had done it once so I figured they could do it again. They even booked me with the same person so that they would know what to expect. I left work early the day of my appointment missing out on 6 hours of overtime. I showed up for my 3pm appointment and was asked to take a seat. Finally at 3:35 my tax care "proffessional" told me to come in. by the time I was seated and we started crunching numbers it was 3:40. We worked on my W2s until about 4:25. She was very impatient through the whole process. Once we got to my business I was asked a question that I needed to get into my email to answer. Maybe 30 seconds went by and she very rudely said "I don't have time for this! You need to get your paperwork together and come back!" I was a bit confused and said "Its only been 45 minutes". She insisted that I had been there for a full hour and refused to spend anymore time with me. When I brought up the fact that I was VERY clear about needing a 2 to 3 hr slot, all she had to say was, "well I didn't make the appointment". Needless to say I walked out out of there furious. I have since used turbo tax which walks you through every single step keeping you very informed along the way, and if you do have a question, you can talk to a specialist face to face AS MANY TIMES AS NEEDED. They also had all the same guarantees as H&R Block, and were only a third of the price! Bottom line, if you have any complexity to your taxes at all, don't go to H&R Block. They are WAY overpriced, unprofessional, and not very knowledgeable.
  By Merle Bickford, July 11, 2017

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